<aside> 💡 These key moments reflect someone’s journey as a caregiver, providing value at any stage of caregiving—no matter someone’s experience level. Amount and type of guidance is catered to an individual’s experience level.

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Moments

Situation that prompts need for support: Father was recently diagnosed with dementia and she’s taking a more active role in his care, looking for support in managing all the information and getting a plan in place as condition progresses.

• In app store, learns that professionals power the Tender AI (social workers, medical professionals, caregivers, etc) which is a key difference from other caregiving apps looked at

Setup (Intelligence/Mind)

• Begins setup by being asked to describe who they’re caring for (either by typing or voice to text)
  • sentiment analysis learns how to frame voice and tone for personalized responses
• Prompted to upload any documents used so far in their caregiving role (include common examples)
  • Tender analyzes docs and organizes the information, showing back what she uploaded to confirm how it was organized/tagged (categories: medical, legal, financial, etc — file type tags: document, image, note, etc)
    • quick category change of a record from general to something personalized to show flexibility in customizations

Assess and provide immediate value (Proactive Planning/Guide + Connect/Soul)

• Tender identifies gaps in her information, starting with main categories that are empty (ex: you didn’t upload any legal documents, we suggest x, y and z - want to add those now or start with our partner?)
  • mini flow to get Power of Attorney done and stored in the app
  • other areas of missing info are added to her personalized onboarding checklist
• Tender introduces her to the Community and recommends several groups she should join
  • Working caregivers of Colorado
  • Caring for parents with dementia
  • Caregiver ERG at Adobe (her company)
• Based on the information that TenderMind has about Avery and her Dad it will suggest some specific goals and guides to help her achieve those goals. It will additionally inform her that it can connect to her google calendar to intelligently schedule activities tasks and reminders to help her stay on track with reaching her goals.

Access to records in case of emergency (Intelligence/Mind + Proactive Planning/Guide)

• Dad had a fall and needs to go to the hospital, while driving on their way to the ER, she asks Tender for help — ”Tender, dad just had a fall and we’re on our way to the hospital, gather all the info I’ll need.”
  • Tender prepares a sharable list of her dad’s insurance info, medical conditions, current medications, doctors, allergies, and recent health activity. She’s able to send it to the intake nurse (through TBD — myChart, scan, other??)
  • Tender also prepared a short list of questions she may want to ask the medical team to get a better understanding of her father’s situation.

Emotional support check-in (Soul + Guide + Mind)

• The day after her dad’s fall, she receives a push notification checking in. Asking how she’s holding up and reminding her to take some time for herself.
  • Tender suggests a 60 second mindful breathing break (available to her through her company subscription to Headspace)
• Tender asks how her dad is doing and what new information she’s learned. She shares he fractured his hip and will need surgery. Tender helps her understand what recovery may look like for her dad how to prepare for his return home and gives her a checklist with local resources to aid in his recovery
  • Prepares a list of questions to ask at discharge
  • Suggests they do a “Home safety assessment” before he comes home
    • added to her checklist with a resource of what to check for—she wants her brother to take this on (mention being able to assign to him in future)
  • Suggests setting up meal delivery through the benefit included in her dad’s Medicare Advantage plan (allowed after an inpatient hospital stay).
    • added to her checklist with links to local meal services for Medicare members
  • Adds a reminder to pickup dad’s new medications before returning home
  • TBD physical therapy appointments - can Tender help schedule and find transportation?
  • TBD personal care suggestions for her dad’s routine - what can Tender do to help with this portion?
  • TBD emotion support recommendations for her dad?
• Can we use location services to know her dad is home for unique follow-up messaging?

<aside> 🚫 Not included: Community interaction - missing (but gave awareness) Collaboration - not in initial scope - but how can we add reference to future capability?

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